Donation Related FAQs

Q: When will I receive my Year-End statement?

A: Your physical Year-End statement was mailed out by January 31st. If you are scheduled to receive a statement via email, please keep an eye on your inbox.

Q: Will I receive a receipt for my donation(s)?

A: Yes, you will! If you gave online, then you will receive an emailed/electronic receipt* for your donation within a few days. Those who give by check are automatically set to receive paper receipts by mail.

*Unless you were previously set up to receive mailed paper receipts only.

Q: How do I know if I am registered in the Donor Portal?

A: Check the bottom right corner of your receipt! If it has a link and a password, then you are NOT registered. If it has a link ONLY, then you ARE registered. If you have not given us your email, you will not be able to be registered.

Q: How can I switch to/from emailed electronic receipts from/to mailed paper receipts?

A: If you are a donor portal user, you may make changes in your profile. If not, you may email donations@allegrosolutions.org or call us at 713-874-1519 during business hours.

Q: How can I make changes to my recurring donation?

A: If you are a donor portal user, you may make changes there. If not, you may email us at donations@allegrosolutions.org or call us at 713-874-1519 during business hours.

Q: How will this donation appear on my credit card or bank statement?

A: The transaction on your statement will appear as a charge from “Allegro” or “AOS” and the phone number 713-874-1519 should be present as well.

Q: Do you help with gift matching from my employer?

A: You will need to contact your employer to have this set up. If they require forms from us, they can reach us at donations@allegrosolutions.org or 713-874-1519 and we will be glad to assist. Sometimes, employee matching programs require over-the-phone answers to a few questions for each gift, or with just the initial gift, and we are accustomed to handling these calls.